Answers to Common OEM & Battery Inquiries
Below you will find answers to frequently asked questions regarding our lithium battery cells and custom battery pack solutions.
If your question is not listed, please contact our team directly.
Product & Technical Questions
What types of lithium batteries do you manufacture?
We manufacture Li-ion cylindrical cells, Li-Polymer batteries, LiFePO₄ batteries, and fully customized battery packs for industrial, medical, IoT, and robotics applications.
Do you provide OEM / ODM customization?
Yes. We offer complete OEM and ODM services including voltage configuration, capacity adjustment, BMS integration, housing design, connector customization, and branding.
What is your minimum order quantity (MOQ)?
MOQ depends on the product type.
- Standard cells: usually lower MOQ.
- Custom battery packs: MOQ varies based on design complexity.
Please contact us with your specifications for confirmation.
Can you design battery packs according to our device requirements?
Yes. Our engineering team can design battery packs based on your voltage, capacity, discharge current, size, and operating temperature requirements.
Do your batteries include a BMS?
Yes. All custom battery packs include a Battery Management System (BMS) with protections such as overcharge, over-discharge, overcurrent, short circuit, and temperature monitoring. Communication interfaces (CAN, RS485) are optional.
What is the typical cycle life of your batteries?
Cycle life depends on chemistry and usage conditions.
For industrial lithium-ion battery packs, typical cycle life is ≥ 800–1000 cycles at 80% capacity retention.
Can your batteries operate in extreme temperatures?
Yes. We offer wide-temperature cell options and can customize battery packs for low or high temperature environments based on application requirements.
Certification & Compliance
What certifications do your batteries have?
Our products comply with international standards including:
- UN38.3
- IEC 62133
- CE
- RoHS
- MSDS documentation
Additional certifications can be discussed based on project requirements.
Do you provide UN38.3 test reports for shipping?
Yes. We provide UN38.3 test reports and required documentation for international air and sea transport.
Production & Quality
How do you ensure product quality?
We operate under ISO 9001 quality management standards. Each batch undergoes capacity testing, internal resistance measurement, voltage consistency check, and safety testing before shipment.
Can you provide samples before mass production?
Yes. Sample production and validation testing are part of our OEM/ODM development process.
What is your production lead time?
Lead time depends on order quantity and product complexity.
- Standard models: typically 2–3 weeks
- Custom battery packs: 3–5 weeks after design confirmation
Shipping & Logistics
Do you ship internationally?
Yes. We export to Asia, Europe, North America, and other global markets with full compliance documentation.
What documents do you provide for export?
We provide:
- UN38.3 test report
- MSDS
- Packing list
- Commercial invoice
- Certificate copies
- Other required compliance documents upon request
What is your production lead time?
Lead time depends on order quantity and product complexity.
- Standard models: typically 2–3 weeks
- Custom battery packs: 3–5 weeks after design confirmation
After-Sales Support
What warranty do you provide?
Warranty typically ranges from 12–24 months depending on product type and application conditions.
What happens if there is a quality issue?
We follow a structured issue resolution process including technical analysis, root cause investigation, and corrective action. Replacement is provided for verified manufacturing defects.
Confidentiality & Cooperation
Can you sign an NDA?
Yes. We respect intellectual property and are willing to sign Non-Disclosure Agreements for project confidentiality.
Can we visit your factory?
Yes. Factory visits are welcome by appointment. Please contact us to schedule a meeting.
